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Support Policy

ETLantic 0.21.x is production/stable for documented single-tenant reference deployments. Community support is best-effort and provides no formal SLA or guaranteed response time.

Where to ask

  • Bug, documentation problem, or feature request: GitHub issue
  • Usage question: GitHub issue or discussion when enabled
  • Security vulnerability: follow the private process in SECURITY.md

Include the ETLantic version, Python version, operating system, installed plugin versions, exact command, diagnostic code, and a minimal reproduction. Remove credentials, customer data, internal hostnames, and production plans.

Supported versions

The current published minor line (0.21.x) receives best-effort correctness and security fixes. Older 0.x lines (including 0.19.x) are not actively maintained. See SECURITY.md for the security-support table.

Adopter-owned and unsupported areas

  • Production incident response or on-call coverage
  • Multi-tenant isolation and deployment topology
  • Compliance attestations (SOC2, GDPR certification, and similar)
  • SBOM/signing and advanced supply-chain controls beyond documented package pins and plugin allowlists
  • Guarantees for Experimental APIs (including etlantic-datafusion)
  • Guarantees for Future design / Design Proposal pages

What maintainers may close

Maintainers may close reports that cannot be reproduced, omit requested version information, depend on an unsupported backend, expose sensitive data, or request behavior explicitly listed as future design.

Community support does not replace adopter ownership of deployment, monitoring, recovery, and backend operations outside the documented reference envelope.